Privacy Policy

Last updated: October 14, 2026

BeyondCool Japan is an online store operated by BeyondCool Co., Ltd. (株式会社ビヨンクール), a company based in Japan.

We operate this website and online store, including its related information, content, features, tools, products, and services, to provide our customers with online shopping services.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, use our services, make a purchase, request a return or withdrawal, contact us, or otherwise interact with us.

For the purposes of applicable data protection laws, BeyondCool Co., Ltd. is the controller of personal information processed for the purposes described in this Privacy Policy, except where another party acts as an independent controller under applicable law.

Please read this Privacy Policy carefully to understand our privacy practices.

Personal Information We Collect

Depending on how you interact with our store, we may collect or process the following categories of personal information:

• Contact information, such as your name, billing address, shipping address, email address, and phone number.

• Order and transaction information, such as products purchased, returned, exchanged, or canceled, order history, payment confirmation details, and transaction records.

• Account information, such as customer account details, preferences, and settings, if you choose to create an account.

• Customer service information, including communications, inquiries, complaints, return requests, refund requests, and withdrawal requests.

• Shipping and customs information, such as delivery addresses, tracking numbers, shipment details, customs documentation, and information required for international shipping or import clearance.

• Device and usage information, such as your IP address, browser type, device information, pages viewed, referring websites, and information about how you interact with our website.

• Marketing preferences, such as whether you have subscribed to or unsubscribed from our marketing communications.

Payment information is processed by Shopify and/or our payment service providers. We do not intentionally store full payment card numbers on our own systems.

We generally do not request sensitive personal information unless it is necessary for a specific lawful purpose. Certain shipping or customs procedures may require additional identifying information under the laws of the destination country or region.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you, such as when you place an order, create an account, request a return or withdrawal, contact us, or subscribe to marketing communications.

• Automatically through our website, including through cookies and similar technologies.

• From Shopify and other service providers that help us operate our online store, process payments, fulfill orders, prevent fraud, and provide customer support.

• From shipping carriers, customs brokers, and logistics providers in connection with international deliveries, customs clearance, tracking, or delivery-related issues.

• From business and marketing partners, where permitted by applicable law.

How We Use Your Personal Information

We use personal information for the following purposes:

Providing Our Services

We process personal information to:

• Operate and maintain our online store.

• Process and fulfill orders.

• Accept and verify payments.

• Arrange international shipping and delivery.

• Prepare shipping documents and facilitate customs clearance.

• Handle applicable import duties, taxes, and related shipping procedures.

• Provide order confirmations and shipment notifications.

• Manage customer accounts, where applicable.

• Process cancellations, returns, refunds, exchanges, and statutory withdrawal requests.

• Respond to inquiries and provide customer support.

Improving Our Store

We may use personal information to understand how customers use our website, improve our products and services, troubleshoot technical issues, and improve the online shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing communications and provide advertising relating to our products and services.

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.

Where required by law, we will obtain appropriate consent before sending marketing communications or using non-essential cookies and similar technologies.

Security and Fraud Prevention

We use personal information to protect our store, customers, and business, including detecting, preventing, and investigating fraudulent, illegal, unsafe, or malicious activity.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws, regulations, tax obligations, accounting requirements, customs procedures, consumer protection requirements, legal processes, and lawful government requests.

We may also process personal information to establish, exercise, or defend legal rights.

Legal Bases for Processing Personal Information

If you are located in the European Economic Area or the United Kingdom, we process your personal information on one or more of the following legal bases, where applicable:

• Performance of a contract, such as processing payments, fulfilling orders, arranging delivery, and handling contractual returns or refunds.

• Compliance with legal obligations, such as tax, accounting, customs, consumer protection, and data protection requirements.

• Our legitimate interests, such as improving our services, preventing fraud, securing our website, and responding to customer inquiries, where those interests are not overridden by your rights and interests.

• Your consent, such as where consent is required for marketing communications, non-essential cookies, or other specific processing activities.

Where we rely on consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before your withdrawal.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

• Shopify, which hosts and powers our online store.

• Payment service providers and fraud prevention providers, which process transactions and help prevent unauthorized payments.

• Shipping carriers and logistics providers, including FedEx and other carriers used to deliver international orders.

• Customs brokers, customs authorities, and import-related service providers, where necessary for international shipping, customs clearance, payment of applicable duties and taxes, or compliance with import regulations.

• IT, cloud hosting, analytics, customer support, and security service providers, which support our business operations.

• Return and withdrawal management providers, where used to process return requests, refunds, or statutory withdrawal requests.

• Marketing and advertising partners, where permitted by applicable law and subject to any required consent or opt-out rights.

• Professional advisors, such as lawyers, accountants, and auditors.

• Government authorities, courts, regulators, and law enforcement, where disclosure is required or permitted by law.

• Parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of assets.

We do not disclose personal information to third parties for purposes unrelated to those described in this policy unless we have an appropriate legal basis to do so.

Relationship with Shopify

Our online store is powered by Shopify.

Shopify collects and processes personal information to provide, maintain, secure, and improve the services used by our store and its customers.

Information provided through our store may be transmitted to and processed by Shopify and its service providers in countries other than the country where you reside.

Depending on the circumstances, Shopify may process certain personal information as a service provider or processor on our behalf or as an independent controller for its own purposes, as described in Shopify's applicable privacy documentation.

For more information, please review Shopify's Consumer Privacy Policy:

https://www.shopify.com/legal/privacy

International Shipping and Customs Information

Because BeyondCool Japan ships products internationally from Japan, we may need to share relevant personal information with shipping carriers, logistics providers, customs brokers, and customs authorities.

Such information may include your name, shipping address, contact details, order information, product descriptions, declared values, and other information required for lawful international shipment and customs clearance.

This information may be processed in Japan, the destination country or region, and other countries involved in international transportation or customs procedures.

Where required by applicable law, we may request additional information or documentation to complete shipping and customs procedures.

We use and disclose such information only where there is an appropriate legal basis, including fulfillment of your order and compliance with applicable legal obligations.

Returns, Refunds, and Withdrawal Requests

When you request a return, refund, exchange, or exercise a statutory right of withdrawal, we may collect and process personal information necessary to handle your request.

This may include your name, contact details, order number, purchased products, return information, shipment tracking information, and communications relating to your request.

Where we use a third-party return or withdrawal management service, including an electronic withdrawal form, relevant information may be processed by that service to receive, manage, and document your request.

For information about returns, refunds, and statutory withdrawal rights, please review our Return and Refund Policy:

https://beyondcool-japan.com/policies/refund-policy

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze website traffic, improve our services, and support marketing and advertising activities.

Some cookies are necessary for the operation of our online store, including shopping cart functions, checkout processes, security, and other essential features.

Other cookies and tracking technologies may be used for analytics, personalization, or advertising, subject to applicable law and your privacy choices.

Where required by applicable law, we will seek your consent before using non-essential cookies or similar technologies.

Depending on your location and the features available on our website, you may be able to manage your preferences through our cookie banner or privacy preference tools.

You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

International Transfers of Personal Information

BeyondCool Co., Ltd. is based in Japan.

Personal information may be transferred to, stored in, or processed in countries other than your country of residence, including Japan, Canada, the United States, and other countries where Shopify, shipping carriers, payment providers, or our other service providers operate.

Where required by applicable data protection law, we use appropriate safeguards for international transfers, which may include adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

You may contact us for information about the safeguards applicable to transfers of your personal information, where you are legally entitled to receive such information.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information and the purposes for which it is processed.

For example, certain order, payment, tax, accounting, shipping, and customs records may need to be retained to comply with legal obligations.

We may also retain information where reasonably necessary to resolve disputes, prevent fraud, enforce our agreements, or establish, exercise, or defend legal claims.

When personal information is no longer required, we will take appropriate steps to delete, anonymize, or otherwise securely handle it in accordance with applicable law.

Security

We take reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information through unsecured communication channels.

Your Rights and Choices

Depending on your country or region and applicable law, you may have some or all of the following rights concerning your personal information:

• The right to request access to personal information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of personal information.

• The right to receive a copy of certain personal information.

• The right to request restriction of certain processing activities.

• The right to object to certain processing activities.

• The right to withdraw consent where processing is based on consent.

• The right to opt out of certain marketing communications or targeted advertising.

• The right to data portability, where applicable.

• The right to lodge a complaint with an appropriate data protection authority.

• Other privacy rights provided under applicable local laws.

These rights may be subject to conditions, limitations, or exceptions under applicable law.

To exercise your rights, please contact us at:

shopify@beyondcool.co.jp

We may request reasonable information to verify your identity before processing your request.

We will respond within the period required by applicable law.

Privacy Rights for United States Residents

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

Depending on your state of residence and whether the relevant law applies to our business, these rights may include requesting access to, correction of, or deletion of personal information, and opting out of certain forms of personal information sharing, targeted advertising, or sale of personal information as defined by applicable law.

Where legally required, we will provide methods for exercising applicable privacy rights.

To submit a privacy request, please contact us at shopify@beyondcool.co.jp.

We will review and respond to requests in accordance with applicable law.

Marketing Communications

You may opt out of receiving marketing emails from us at any time by clicking the unsubscribe link in our emails or by contacting us at shopify@beyondcool.co.jp.

Even if you opt out of marketing communications, we may continue to send non-marketing messages necessary for our business relationship with you, such as order confirmations, shipping updates, account notices, and customer service communications.

Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction, except where permitted by applicable law and with any required consent.

If you believe that a child has provided personal information to us, please contact us, and we will take appropriate steps in accordance with applicable law.

Third-Party Websites and Links

Our website may contain links to third-party websites or services.

We do not control and are not responsible for the privacy practices, security, or content of third-party websites.

Please review their privacy policies before providing personal information.

Complaints

If you have a complaint or concern about how we process your personal information, please contact us at shopify@beyondcool.co.jp.

We will review your inquiry and respond as appropriate.

If you are located in the European Economic Area or the United Kingdom, you may also have the right to lodge a complaint with your local data protection authority.

Other jurisdictions may provide similar rights under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services, or legal requirements.

When we update this Privacy Policy, we will update the “Last updated” date above and provide notice where required by applicable law.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

BeyondCool Japan
Operated by BeyondCool Co., Ltd.（株式会社ビヨンクール）

BeyondCool Bldg. 4F
2-1-11 Shinsaibashisuji, Chuo-ku
Osaka-shi, Osaka 542-0085
Japan

Email: shopify@beyondcool.co.jp

Phone: +81-70-1394-3723

Phone support is not available. Please contact us by email for customer support and privacy-related inquiries.

Customer Support Hours:
Monday to Friday, 10:00–17:00 JST
Excluding weekends, Japanese public holidays, and company holidays.