Privacy policy
Last updated: June 19, 2026
BeyondCool Japan operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with our online shopping services.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our services, make a purchase, request a return, contact us, or otherwise interact with us.
For the purpose of applicable data protection laws, BeyondCool Japan is the controller of your personal information.
Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our store, we may collect or process the following categories of personal information:
- Contact information, such as your name, billing address, shipping address, email address, and phone number.
- Order and transaction information, such as the products you purchase, return, exchange, or cancel, your order history, and payment confirmation details.
- Account information, such as your customer account details, preferences, and settings.
- Communications with us, including information you provide when contacting customer support.
- Device and usage information, such as your IP address, browser type, device information, pages viewed, referring pages, and information about how you interact with our website.
- Marketing preferences, such as whether you have subscribed to or unsubscribed from our marketing communications.
Payment information is processed by Shopify and/or our payment service providers. We do not intentionally store full payment card numbers on our own systems.
How We Collect Personal Information
We may collect personal information from the following sources:
- Directly from you, such as when you place an order, create an account, request a return, contact us, or subscribe to communications.
- Automatically through our website, including through cookies and similar technologies.
- From Shopify and other service providers that help us operate our store, process payments, fulfill orders, prevent fraud, and provide customer support.
- From business and marketing partners, where permitted by applicable law.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing our services. We use your personal information to operate our store, process orders, accept payments, arrange shipping, provide order confirmations, manage customer accounts, handle returns and exchanges, respond to inquiries, and provide customer support.
- Improving our store. We may use personal information to understand how customers use our website, improve our products and services, troubleshoot technical issues, and improve the shopping experience.
- Marketing and advertising. Where permitted by applicable law, we may use your personal information to send marketing communications by email and to show you advertisements for our products or services. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
- Security and fraud prevention. We use personal information to help protect our store, customers, and business, including detecting, preventing, and investigating fraudulent, illegal, unsafe, or malicious activity.
- Legal and compliance purposes. We may use personal information to comply with applicable laws, regulations, legal processes, and government requests, and to enforce our terms, policies, and legal rights.
Legal Bases for Processing Personal Information
If you are located in the European Economic Area or the United Kingdom, we process your personal information based on one or more of the following legal bases:
- Performance of a contract, such as processing and fulfilling your order.
- Compliance with legal obligations, such as tax, accounting, consumer protection, and customs requirements.
- Our legitimate interests, such as improving our services, preventing fraud, securing our website, and communicating with customers.
- Your consent, such as where required for certain marketing communications or cookies.
You may withdraw your consent at any time where we rely on consent to process your personal information.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business and legal purposes, including:
- Shopify, which hosts and powers our online store.
- Payment service providers and fraud prevention providers.
- Shipping carriers, logistics providers, and fulfillment partners.
- IT, cloud hosting, analytics, customer support, and security service providers.
- Marketing and advertising partners, where permitted by applicable law.
- Professional advisors, such as lawyers, accountants, and auditors.
- Government authorities, courts, regulators, or law enforcement where required or permitted by law.
- Parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of assets.
Relationship with Shopify
Our store is powered by Shopify. Shopify collects and processes personal information in order to provide and improve the services used by our store and by customers.
Information you provide to our store may be transmitted to and processed by Shopify and by third parties that may be located in countries other than where you reside.
To learn more about how Shopify processes personal information, please review Shopify’s Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, analyze website traffic, improve our services, and support marketing and advertising activities.
Depending on your location, you may be able to manage your cookie preferences through the cookie banner or privacy preferences tools available on our website. You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
International Transfers
We are based in Japan, and your personal information may be transferred to, stored in, or processed in countries other than your country of residence, including Japan, Canada, the United States, and other countries where Shopify or our service providers operate.
Where required by applicable law, we rely on appropriate safeguards for international transfers, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Retention periods may vary depending on the type of information and the reason for processing it.
Security
We take reasonable measures designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Please do not send sensitive or confidential information to us through unsecured channels.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion of your personal information.
- The right to request a copy of your personal information.
- The right to object to or restrict certain processing.
- The right to withdraw consent where processing is based on consent.
- The right to opt out of certain marketing communications or targeted advertising, where applicable.
- The right to lodge a complaint with a data protection authority, where applicable.
These rights may be subject to limitations under applicable law.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to your request. We will respond to your request within the time required by applicable law.
Marketing Communications
You may opt out of receiving marketing emails from us at any time by clicking the unsubscribe link in our emails or by contacting us at shopify@beyondcool.co.jp.
Even if you opt out of marketing communications, we may still send you non-marketing messages, such as order confirmations, shipping updates, account notices, and customer service messages.
Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information where required by law.
Third-Party Websites and Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. Please review the privacy policies of those third parties before providing them with your personal information.
Complaints
If you have a complaint about how we process your personal information, please contact us at shopify@beyondcool.co.jp.
If you are located in the European Economic Area or the United Kingdom, you may also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will update the “Last updated” date above and provide notice where required by applicable law.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
BeyondCool Japan
BeyondCool Bldg. 4F
2-1-11 Shinsaibashisuji, Chuo-ku
Osaka-shi, Osaka 542-0085
Japan
Email: shopify@beyondcool.co.jp