Legal notice
Legal Notice Based on the Specified Commercial Transactions Act
特定商取引法に基づく表記
Seller
BeyondCool Co., Ltd.
株式会社ビヨンクール
Trade Name
BeyondCool Japan
Responsible Representative
Yushi Arai
Business Address
BeyondCool Co., Ltd.
BeyondCool Bldg. 4F
2-1-11 Shinsaibashisuji, Chuo-ku
Osaka-shi, Osaka 542-0085
Japan
Phone Number
We will disclose our phone number without delay upon request.
Please contact us at shopify@beyondcool.co.jp.
Phone support is not available. Customer support is provided by email.
Email Address
Support Hours
Monday to Friday, 10:00–17:00 JST, excluding weekends, Japanese public holidays, and company holidays.
Japanese Corporate Number
9120001103137
VAT Number
Not applicable.
Selling Price
The selling price of each product is displayed on the product page and at checkout.
Prices may be displayed in different currencies depending on your country or region settings.
Unless otherwise expressly stated at checkout, displayed prices do not include import duties, VAT, customs fees, brokerage fees, handling fees, storage fees, or other charges imposed by customs authorities, postal services, carriers, or local authorities.
Additional Fees Other Than Product Price
Depending on your destination country or region, your order may be subject to import duties, VAT, customs fees, brokerage fees, handling fees, storage fees, or other import-related charges.
These charges are the customer’s responsibility unless otherwise required by applicable law or expressly stated at checkout.
Shipping Fees
We offer free international shipping unless otherwise stated at checkout.
Free shipping does not include import duties, VAT, customs fees, brokerage fees, handling fees, storage fees, or other import-related charges.
Shipping Method
International orders are shipped by EMS from Japan.
Delivery Time
Orders are usually processed within 1–5 business days after payment confirmation, excluding weekends, Japanese public holidays, and company holidays.
International delivery usually takes several business days to several weeks after shipment, depending on the destination country or region, customs clearance, local postal conditions, and other circumstances.
Delivery times shown on our website, at checkout, or in shipping notifications are estimates only and are not guaranteed.
Payment Methods and Timing
We accept credit card payments through Shopify Payments, including Visa, Mastercard, American Express, and JCB.
We also accept PayPal payments.
Shop Pay, Apple Pay, Google Pay, and certain local payment methods such as Bancontact and iDEAL / Wero may also be available at checkout depending on your country, region, device, browser, and payment provider conditions.
Available payment methods are displayed at checkout.
Payment is processed at the time the order is placed, unless otherwise stated at checkout.
Order Cancellations
If you would like to cancel your order before it has been shipped, please contact us as soon as possible at shopify@beyondcool.co.jp.
We cannot guarantee that cancellation requests can be accepted once an order has entered the shipping process or has already been shipped.
Returns and Refunds
Returns, refunds, exchanges, and EU withdrawal rights are handled in accordance with our Return and Refund Policy.
We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return, unless a different period applies under your local consumer protection laws.
If you are a consumer located in the European Union and your order is shipped to the European Union, you may have the right to withdraw from your purchase within 14 days without giving any reason.
Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.
Original shipping charges, customs duties, import taxes, VAT, brokerage fees, handling fees, storage fees, and other customs-related charges are non-refundable unless required by applicable law.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at the time of order.
If a package is returned to us due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for the shipping cost required for reshipment.
If the customer requests a refund instead of reshipment, we will refund the amount after deducting any shipping costs, return shipping costs, and other related charges incurred by us, where permitted by applicable law.
Refused Packages
If a customer refuses to accept delivery of a package, we will refund the amount after deducting the original shipping cost, return shipping cost, customs duties, taxes, carrier fees, handling fees, and any other related charges incurred by us, where permitted by applicable law.
Unclaimed Packages and Expired Storage Periods
If a package is not collected within the storage period specified by the postal service, carrier, customs office, or local delivery provider, and the package is returned to us, reshipment will not be available.
If a refund is approved for an unclaimed package or a package returned due to an expired storage period, we may deduct the original shipping cost, return shipping cost, customs duties, taxes, carrier fees, handling fees, storage fees, and any other related charges incurred by us, where permitted by applicable law.
Unpaid Customs Duties, VAT, or Import Charges
If a package is returned to us because the customer did not pay applicable customs duties, VAT, import taxes, customs fees, brokerage fees, handling fees, storage fees, or other import-related charges, we will refund the amount after deducting any shipping costs, return shipping costs, taxes, fees, and other related charges incurred by us, where permitted by applicable law.
Defective, Damaged, or Incorrect Items
If the item is defective, damaged, or incorrect, please contact us immediately at shopify@beyondcool.co.jp with your order number and photos of the issue.
We will review the issue and arrange an appropriate solution, such as a replacement, repair, or refund.
Sales Area
We currently ship to selected countries and regions outside Japan, China, and the United States.
If your country or region is not available at checkout, we are currently unable to ship to that destination.
Other Terms
Please also review our Terms of Service, Privacy Policy, Return and Refund Policy, and Shipping Policy.
Contact
For inquiries, please contact us at: